Get in touch.
Questions about your account, subscription, or a generation job? We're here to help.
Email support
support@projectgorl.com
We respond within 2 business days.
Phone
+1 (424) 555-0100
Mon–Fri, 9 AM – 5 PM PST
Billing & refunds
Payments are handled by Paddle.com.
paddle.net — receipts, subscriptions, refunds
What we can help with
- Account access, waitlist approval, and sign-in issues
- Subscription plans, upgrades, and cancellations
- Generation job errors, failed uploads, or missing outputs
- Refund requests within our 30-day guarantee
- Privacy and data deletion requests
Complaint policy
If you are dissatisfied with our Service or support, please email support@projectgorl.com with "Complaint" in the subject line. We will:
- Acknowledge your complaint within 2 business days
- Provide a substantive response within 5 business days
- Work with you to resolve the issue fairly and promptly
If your complaint is not resolved to your satisfaction, you may escalate to Paddle.com (our Merchant of Record) at paddle.net.
Legal documents
Terms & Conditions · Privacy Policy · Refund Policy · Pricing